[Resolved] Citrus Payment Solutions — airtel payment not effected

timewaste

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

On 18th i have recharged rs. 98/- to my airtel no. [protected] through my icici bank account from another airtel no.[protected]. This amount has not been effected till now. Icici bank has deducted the amount and they said i have to contact you only for this. Airtel confirmation that they have not got this amount.

For urgency this was done and now that the purpose has not been serviced. Hence can you kindly arrange to refund the amount to my icici account no.[protected].

My email id is srinivasan. [protected]@ashokleyland.com

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Oct 14, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Sep 03, 2018

Updated by timewaste The date was 18th August 2018

Verified Support

Sep 03, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Sep 06, 2018

Updated by timewaste Attached details as requested

Sep 07, 2018

Updated by timewaste From: customer.[protected]@icicibank.com [mailto:customer.[protected]@icicibank.com]
Sent: Friday, September 7, 2018 12:12 PM
To: Srinivasan K <Srinivasan.[protected]@ashokleyland.com>
Subject: Re: 000DMaDRQXKP1EMX:RE RE Useless Service - Highest degree of dis-satisfaction / Mob No. [protected] - Prepaid/

Dear Mr. Vijayalakshmi,
We understand your concern.
As inform you in the previous mail, your complaint through Service Request Number SR[protected] has been processed stating that your bill payment of Rs. 98.00 has been successfully made and updated with the biller on August 18, 2018.

Hence, we request you to contact with the biller with the belowgiven details:

Status success

Date[protected]:14:16

Merchant Txn Id[protected]

Citrus Txn Id[protected]

Last Modified[protected]:14:16

Amount98

Merchant NameAirtel Prepaid TN

Customer Detail
Name : Email [protected]@airtel.com

Phone No. [protected]

Payment Detail : Payment Mode Net Banking

Bank Name CICI Bank

Bank Transaction Id [protected]

Payment GatewayBlazenet

Auth Id Code [protected]
We thank you for giving us an opportunity to be of service to you.
Sincerely,
R Shravani
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

Sep 07, 2018

Updated by timewaste Though the amount is small, I would like to know what happened and which level this type of fraud is going on !

Verified Support

Sep 08, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are still unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Sep 10, 2018

Updated by timewaste Everything is given. You are useless it seems. You will never find solution. I deem I lost this amount ! Get last !

[Resolved] Citrus Payment Solutions — airtel payment not effected

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