[Resolved] Citrus Payment Solutions — airtel recharge is not done but money credited in citrus payment solutions. | |||
I have recharged with Rs 399 for Airtel on 20th May 2019, through Airtel App. But the recharge is not done and the money is credited in Citrus payment solutions. Mobile number [protected]( for Recharge) Would you please help me to get my money back. Here are few more details. You have made an online payment of INR 399.0 with Transaction ID [protected] towards payee CITRUS PAYMENT SOLUTION from your Account XXXXXXXX3552 on May, 24, 2019 at 21:52 hours . Was this information helpful? | |||
Jul 15, 2019 Complaint marked as Resolved Verified Support Jun 11, 2019 Citrus Payment Solutions Customer Care's response Hi, we are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
my details was sent your email please helpme sir
Citrus Payment Solutions Customer Care's response, Jun 14, 2019
Verified Support
Hi,
Thanks for writing to us. Our team shall surely get back to you with an update on the same Email ID.
Regards,
Team Citrus
Thanks for writing to us. Our team shall surely get back to you with an update on the same Email ID.
Regards,
Team Citrus
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3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
we are unable to trace any transaction with the provided details. Please share the below details at
[email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
we are unable to trace any transaction with the provided details. Please share the below details at
[email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team