[Resolved] Citrus Payment Solutions — Amount credited but not debited

[Resolved] Citrus Payment Solutions — Amount credited but not debited

P preethibachu

I made a transaction through the website for a property tax concerning Rs.34, 200 through UPI (Citrus Solutions Pvt.Ltd.). The amount has been debited from my account but the transaction has failed because the amount was not credited to the seller. Given below are my transaction details. PTIN NO - [protected] UPI Transaction ID:[protected] Google Transaction ID:- CICAgKCNtKb-CA Date of the transaction:- 11 October 2020 Time:- 1:37 pm (IST) I have tried to contact the company multiple times, but have failed in doing so. The emails have not been replied to and they don't have a proper contact number. Attached with the complaint are the screenshots. Hoping to find a solution soon. +2 photos Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved Verified Support Oct 27, 2020 Citrus Payment Solutions Customer Care's response Hi, As checked it is a successful transaction with UPI[protected] and the amount has been remitted to the merchant. Thanks! Regards Team Citrus
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Comments

preethibachu

The merchant says otherwise

PayUMoney Customer Care

from Gurgaon, Haryana

Hey, this is a successful TXN via Citrus Txn IdOL[protected]
Source CTXUPI[protected]at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Team Citrus