[Resolved] Citrus Payment Solutions — amount debited but fees not received by the receiver | |||
Yesterday[protected] nearly at 5:30pm... I paid my fees (Rs 48600) for my coaching classes... Amount is debited from my bank account but not received by the coaching centre... I have already Contacted with bank.. They are saying that transaction is executed from our side... And i have also contacted the coaching centre they are saying that we have not received you payment... Please help me and sort it out as soon as possible Was this information helpful? | |||
May 5, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Apr 04, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
[protected], I have tried to pay Airtel Mobile recharge for Rs 200/- through citrus payment solutions (Airtel App). Amount is deducted my ICICI Bank Account. But transaction is failed.
Please you can refund my money, to my ICICI bank account
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team