[Resolved]  Citrus Payment Solutions — amount debited but not credited to kotak bank a/c

Address:Darjeeling, West Bengal, 734008
Website:Kotak 811 account funding

I had used my sbi debit card to funding my kotak mahindra 811 bank account as on 21/12/17 amt - 4600 but my sbi account debited but my kotak account is not credited.
There are two transactions amt 4600/- & amt 5550/-
Same thing money debited from sbi but not credited to kotak.
Transtaction id is - 294197 and 734251
It is very emergency to get the money please help me in the case.

Regards

Jayant lahan
[protected]
[protected]@yahoo.com
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Apr 20, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Mar 18, 2018
Citrus Payment Solutions Customer Care's response
Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
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