Citrus Payment Solutions — Amount debited but order not placed | |
Hi there! I was placing an order on zara app worth rs 2590 on 21st july 2020 at 01:20 am via upi through phonepe. My bank is state bank of india. The amount got debited but the order was not placed. The amount debited was shown to be requested by citrus solution pvt ltd. My upi is [protected]@ybl Please help to get my refund. Anshika singh Mail: [protected]@gmail.com Mobile : [protected] Was this information helpful? | |
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Verified Support Jul 24, 2020 Citrus Payment Solutions Customer Care's response Hi Anshika, We would like to inform you that your transaction with the Citrus ID: OL[protected] processed on[protected] for Rs. 2590 was successful. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected]. Regards, Citrus Support Team | |
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Then where is my money hanging?