[Resolved]  Citrus Payment Solutions — Amount debited from my account but payment to airtel failed

Address:Bangalore, Karnataka, 560079
Website:Airtel

I paid the current outstanding airtel postpaid bill today (15th feb 2017) using netbanking mode of transaction. Half way through the transaction, the screen showed up that 'Payment was unsuccessful'. But the amount (2875) is debited from my account but the payment was unsuccessful. Reference number of the transaction is[protected]. Kindly look into this matter ASAP. Please refund or update my balance.
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Apr 27, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2017
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
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