Citrus Payment Solutions — Amount deducted but not credited

GRajbanshi

from Guwahati, Assam

Jul 24, 2022

Address:

Pandu, Guwahati, Assam

CITRUS Ref [protected] on 06.06.2022 debited Rs.750/- from my SBI account but not credited the same to shoolniuniversity. Also not refunded to my account till date. please arrange to refund the same to my account as early as possible.

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Verified Support

Jul 28, 2022

Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance with your query.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Jul 28, 2022

Updated by GRajbanshi Transaction ID [protected] 06/06/2022 18.06.633 Rs. 750/-
To Transfer
INB Citrus Payment solutions
Ref No. [protected]/GANSHWHM9
[protected]@gmail.com