Citrus Payment Solutions — Amount deducted but not received by ZARA and order cancelled

Citrus Payment Solutions — Amount deducted but not received by ZARA and order cancelled

S Shubham 07

Order placed on on 29/10/2020 for a dress on Zara India website, opting for in-store delivery. Amount paid using UPI, and debited from account. The amount has not been received by Zara and order was not confirmed (later got email that it is cancelled). Called on Zara helpline and they said the same. Request the payment portal to refund the amount IN FULL at the earliest. +2 photos Was this information helpful? No (0) Yes (2)
Nov 08, 2020 Updated by Shubham 07 Didn't get any update regarding my payment refund. Plz solve my problem Nov 15, 2020 Updated by Shubham 07 I tried emailing citruspay customer care but I received no response. Upon contacting the zara customer care they told me to contact the payment gateway (Citruspay) to initiate my full refund of ₹2280 Asap. Kindly look into my concern and refund the amount at the earliest. Nov 15, 2020 Updated by Shubham 07 Its above a month but I didn't get any refund or update by you.. Nov 25, 2020 Updated by Shubham 07 Don't get any refund or any update
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Comments

Vivek_clueless

from Powai, Maharashtra

Hey, Did you get your money back?

Shubham 07's [Complaint's author] reply, Nov 1, 2020

Arshia Mahajan

Hey amount of Rs 3580 was deducted from my account but the order was not placed.
I contacted zara but they said i must contact citrus, i contacted them but i recieved no response from them.
Kindly look into my concern at the earliest