[Resolved] Citrus Payment Solutions — Amount deducted but payment is not sucessful.

apashu

from Dehra Dun, Uttarakhand

Address:

202001

Please help me out as i had made payment on 05/12/2016 fromhttps://checkout.citruspay.com/ssl/checkout/bobssbly2016 site. my bank has deducted the amount two times & they said that citrus has sucessfully received the payment. but my initial payment was not done. i had paid my examination fee through other way. but inital amount got deducted from my own transaction. it seems that payement has been received by citrus but not handed over to the above site. kindly find few details taken from my bank :-
IB/CITRU/16281719/SUBSTAFFRE[protected]
&
IB/CITRU/16281719/SUBSTAFFRE[protected]
Amount is :- 113.80+113.80
kindaly refund my money to my accont i.e :-
Andhra bank
account no:- [protected]
ifsc code :- ANDB0002551

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Jan 14, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

Citrus Payment Solutions Customer Care's response Hey Alok,

Your concern has already been addressed over the email sent by you under the case number 00477272. Revert to the same for any more help or support.

Regards,
Citrus Support Team