[Resolved] Citrus Payment Solutions — amount deducted but payment is unsuccessful for comedk | |
Hello, I was paying for my comedk exam fee and citrus payments was the gateway for the transaction. While upi payment of rs 1, 600 was processing, the citrus payment gateway site showed up a timed out message, and within 2 next secs the payment was successful from my upi app (Google pay) and even my bank's passbook shows a deduction of amount rs 1, 600 to citrus solutions pvt ltd. When i inquired about it with the comedk authorities and showed them up the screenshots and the details of transaction, they say, the payment has not reached them. Perhaps, the amount of rs 1, 600 deducted from my bank is stuck at the citrus solutions pvt ltd. I kindly request you to check for the following transaction details and revert the amount back to my bank. For your reference, the details of transaction are as follows: Transaction id:[protected] Upi transaction id :[protected] Transaction date: 27th mar 2020, 10:30 pm Account holder: arpitha k a Amount: rs 1, 600 Thank you, Regards Was this information helpful? | |
May 3, 2020 Complaint marked as Resolved Verified Support Mar 31, 2020 Citrus Payment Solutions Customer Care's response Hi Arpitha, Thank you for sharing the details. We will assist you soon. Regards Team Citrus. Verified Support Apr 01, 2020 Citrus Payment Solutions Customer Care's response Hi Arpitha, As checked, The needful refund will be sent in your account within 2-3 working days. Here is the RRN no. for your reference.[protected]. Regards Team PayU | |
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