Citrus Payment Solutions — Amount deducted from UPI payment but my order from zara got cancelled saying pending payment

I've ordered something on 17th August 2021 from zara app and the amount is deducted from UPI payment but my order got cancelled saying that the payment is pending. Please look through this matter and i want my money back please refund it . I have already complain about this matter but i got no response
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Aug 20, 2021
Updated by A Sushmabati
Why my complaint is resolved automatically ? I didn't get my refund yet. Please refund it.
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