[Resolved]  Citrus Payment Solutions — amount deducted order failed refund needed

Amount deducted, order failed, refund needed
Kindly refund the amounts deducted for the following transaction id as the order was failed and payment was successful. I did the payments my payments twice but you did not accept it so i did the payment from my card but then you deducted the two earlier payments also.

Payment 1
Dear customer, your a/c. Xxxxxxxx3092 is debited for rs. 1290.00 on[protected]:33:15 through upi. Available bal: rs. 10, 389.99 (Upi ref id:[protected]

Payment 2
Dear customer, your a/c. Xxxxxxxx3092 is debited for rs. 1290.00 on[protected]:48:21 through upi. Available bal: rs. 9, 099.99 (Upi ref id:[protected]

My balance was ₹11679 before this and it is now ₹7809
I need a total refund of ₹2580
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Aug 12, 2021
Complaint marked as Resolved 
Verified Support
Jul 03, 2020
Citrus Payment Solutions Customer Care's response
Hi Srijan,

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 03/07/2020 via RRN[protected] &[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
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