[Resolved]  Citrus Payment Solutions — amount deduction our a/c but not received party

Address:Bibewadi pune, Pune, Maharashtra, 411.37

Hi,
This is about upi transaction for gas refill payment through citrus payment.

Upi transaction with reference number
Ref is :[protected] dated 9/22/2019
Was shown successful but not received the payment to hp gas (Rameshgas agency pune) agency distributoe code[protected]. Payment dedection txn no &amount photo attached

Hpgas consumer no 614673
+1 photos
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Oct 27, 2019
Complaint marked as Resolved 
Verified Support
Sep 25, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
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