[Resolved] Citrus Payment Solutions — amount was encrypted but now merchant says he didn't received money
I made transaction on 28 december 2018 through phonepe, transaction id: p1812281024343217007088
Amount was 819.14
This transaction was for online payment for hp gas cylinder booking.
Now bank says amount debited and merchant says amount did not receive.
Provide me some solution.
Praveen kumar dara
Complaint marked as Resolved Mar 9, 2019
[Feb 02, 2019] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified SupportCitrus Payment Solutions Customer Care's response Feb 04, 2019 Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Citrus Support Team
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