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[Resolved]  Citrus Payment Solutions — amount was encrypted but now merchant says he didn't received money

Dear sir/madam

I made transaction on 28 december 2018 through phonepe, transaction id: p1812281024343217007088
Amount was 819.14

This transaction was for online payment for hp gas cylinder booking.
Now bank says amount debited and merchant says amount did not receive.
Provide me some solution.

Phonepe [protected]
Praveen kumar dara
[protected]@live.com
amount was encrypted but now merchant says he didn
amount was encrypted but now merchant says he didn
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Complaint marked as Resolved Mar 9, 2019

Complaint Status


[Feb 02, 2019] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Citrus Payment Solutions Customer Care's response Feb 04, 2019 Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
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