[Resolved] Citrus Payment Solutions — amount was encrypted but now merchant says he didn't received money | |
Dear sir/madam I made transaction on 28 december 2018 through phonepe, transaction id: p1812281024343217007088 Amount was 819.14 This transaction was for online payment for hp gas cylinder booking. Now bank says amount debited and merchant says amount did not receive. Provide me some solution. Phonepe [protected] Praveen kumar dara [protected]@live.com Was this information helpful? | |
Mar 9, 2019 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Feb 04, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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