[Resolved] Citrus Payment Solutions — amount withdrawn from account but no recharge done | |
I recharged Sun direct with Rs 210 yesterday using Citrus payment solutions. the amount is paid succesfully to your team and I got the reference number and is attached herewith. But the status of the recharge is shown 'Failed'. the recharge has not been done yet. Kindly resolve the complaint and Please refund my money. Expecting your response at the earliest
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Apr 5, 2019 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 05, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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