[Resolved] Citrus Payment Solutions — cash deducted from, account but payment not received to merchant and no refund initiated.

 
2 Reviews
 Sanjusadhu on Jan 6, 2018
Hello

This is sanju.
I have order a product online (Jockey order number [protected]) which did not completed as merchant (Jockey) were not received payment confirmation from my bank. But as i initiated the transaction and completed from my end, the amount (1068rs) got deducted from my account.

I enquired about this issue with jockey india and also with the bank. Both merchant and bank asked me to contact the citrus payment solution. Also the bank already forwarded the complaint to citrus but no reply yet.

But the citrus payment solution customer executive is always busy while calling and not replying my complaints on mail id.

Communication pasted below.

On 29-nov-2017 2:50 pm, wrote:
Dear ms. Sadanandan,

We understand your concern.
According to our records, your complaint with sr[protected] has been processed and your bill payment of rs1068.00 has been forwarded to the biller citrus payment solution on october 21, 2017.
Hence we request you to please contact the biller for further assistance.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Mohammed jameel ahmed
Customer service officer
Icici bank limited

Dear sanju,
Greetings from jockeyindia.com!

This mail is with regards to your concern,

We would like to inform you that we have got an update that from your e mail id, for e com order # [protected], [protected] we have received payment and oms status showing as delivered, for e com order # [protected] we have not received payment and oms status showing as pg failure. Please find the attached screenshot for your reference.
Happy to help you always!

Regards
Dharani
Jockeyindia.com

Could you please help me to sort this out?
Thanks,
Sanju

Complaint marked as Resolved Apr 21, 2018

Complaint Status


[Jan 06, 2018] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Citrus Payment Solutions Customer Care's response, Mar 19, 2018
Dear Sanju,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

I had withdrawn 2500 from my citrus wallet to my SBI ACC on 27 Dec but till now I did not get any refund no payment to my bank plzzz help©℅¢°¢

Citrus Payment Solutions Customer Care's response, Feb 9, 2018
Verified Support

Dear Nelson,

Please elaborate your concern at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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    Citrus Payment Solutions - cash deducted from, account but payment not received to merchant and no refund initiated.