[Resolved] Citrus Payment Solutions — cash deducted from, account but payment not received to merchant and no refund initiated.
Kottayam, Kottayam District, Kerala, India
SaSanjusadhu on Jan 6, 2018
This is sanju.
I have order a product online (Jockey order number [protected]) which did not completed as merchant (Jockey) were not received payment confirmation from my bank. But as i initiated the transaction and completed from my end, the amount (1068rs) got deducted from my account.
I enquired about this issue with jockey india and also with the bank. Both merchant and bank asked me to contact the citrus payment solution. Also the bank already forwarded the complaint to citrus but no reply yet.
But the citrus payment solution customer executive is always busy while calling and not replying my complaints on mail id.
Communication pasted below.
On 29-nov-2017 2:50 pm, wrote:
Dear ms. Sadanandan,
We understand your concern.
According to our records, your complaint with sr[protected] has been processed and your bill payment of rs1068.00 has been forwarded to the biller citrus payment solution on october 21, 2017.
Hence we request you to please contact the biller for further assistance.
We thank you for giving us an opportunity to be of service to you.
Mohammed jameel ahmed
Customer service officer
Icici bank limited
Greetings from jockeyindia.com!
This mail is with regards to your concern,
We would like to inform you that we have got an update that from your e mail id, for e com order # [protected], [protected] we have received payment and oms status showing as delivered, for e com order # [protected] we have not received payment and oms status showing as pg failure. Please find the attached screenshot for your reference.
Happy to help you always!
Could you please help me to sort this out?
Complaint marked as Resolved Apr 21, 2018
[Jan 06, 2018] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified SupportCitrus Payment Solutions Customer Care's response, Mar 19, 2018
Apologies for the delay in response.
Kindly help us if your query was resolved. Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Citrus Support Team
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