[Resolved]  Citrus Payment Solutions — citibank credit card/citrus fund fraud dealing

Address:

Dakshina Kannada, Karnataka, 575001

Citrus fund
On october 20, 2018 i received following alert message from citibank:

'"rs.3499.00 spent on card xxxxxxxxxxxxxxxx on 20- oct - 18 at citruspay mcafee was processed without pin/opt as prescribed by rbi. Available balance limit is rs xxxxxxx"
I was shocked on above message alert as i never expected my few decade old trusted citibank card will cheat me by paying some third party without my consent. Hence i presumed that it might have a fraud transaction, and i tried to contact citibank as well as you through email/web - contact etc., but there was no result. Since i am in usa on a visit at present contacting on phone was not possible. Even i mailed to you (Citrus) questioning your authority of drawing my money without my consent. However there was no response from both of you instead citibank sent me their monthly statement including above fraud amount. Now, i realized that this is a possible fraud jointly operated by citibank and citrus. You may be multi million turnover company but you have no authority to steal my single paisa without my consent or rbi got an authority to allow to steel my money by an non concerned party.
I therefore request you to kindly return the above illegal payment to my bank as i already paid to citibank the above amount so as to avoid their fund collector at my door. I already complained through this platform my desire to cancel my citibank card as i lost my trust on them.
I also request you to not phone me as i am having a roaming mobile number and i do not want to waste another dough on this issue. However you may write to me in my email: [protected]@hotmail.com
Regards,
Aboobabkar i nangoli
[protected].