Citrus Payment Solutions — citrus payment solutions money deducted from bank account but gas agency has not received the money

 
2 Reviews
India
 YogeshPatil22 on Jan 20, 2020
I have booked for a gas cylinder and paid using the link to this app. The money (Rs. 704.91) was deducted from the account but it did not reflect in the gas agency 's receipt. I have to pay on receiving the cylinder. Today the amount has been paid by me while receiving the cylinder, pl refund the money paid through your site. The payment was done on today 20-jan-2020.

Verified Support
Citrus Payment Solutions Customer Care's response, Jan 21, 2020
Hi Yogesh,

Greetings!

Kindly share the below details since, we are not able to find the transaction details with provided information:

• First six and last four digits of the card (in case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
.
Regards
Support Team
Updated by YogeshPatil22, Jan 21, 2020
Hello Team,

I have made payment through UPI.

1) attached transaction snap along with UTR number.

2) Transaction done on 20 Jan 2020 at 9:44 AM

3) amount - Rs. 704.91

Thanks
Yogesh

citrus payment solutions money deducted from bank account but gas agency has not received the money
Updated by YogeshPatil22, Jan 23, 2020
Any update on this? please resolve my query ASAP.
Verified Support
Citrus Payment Solutions Customer Care's response, Jan 24, 2020
Hi,

We regret the inconvenience caused.

We would like to inform you that your transaction with Citrus ID UPI[protected] of Rs.704.91/- has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

Regards,
Citrus Support Team
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    Citrus Payment Solutions - citrus payment solutions money deducted from bank account but gas agency has not received the money