Citrus Payment Solutions — citrus payment solutions nios payment

Dear sir

With refence to nios admission; i am very sorry to inform you that during credit/debits card payment my transaction through master card dated.[protected] r. S 4553.10 failed ;while amount from the account debited, but the amount of failed transaction hasn't been returned in my account by now.

Therefore i request you to return the amount of failed transaction. I will be thankful for you.
Please find below the forwarded message from my bank.
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Dear sir,
We are in receipt of your complaint number are on verification of transaction details, it is found that the transaction was processed at in an online environment. The transaction was processed with a secured password by the cardholder. As per visa card regulations, for transactions processed in an online environment, in case of a dispute, it has to be first taken up with the concerned merchant by the cardholder directly for resolution. As such, we request you to kindly take up the dispute with the merchant directly.
If the merchant fails to resolve your dispute within a reasonable time, you would have to then lodge a fresh complaint through our branch. While lodging the complaint as a proof of efforts to resolve the dispute with the merchant, you must submit the documentary evidence for the correspondence exchanged with the merchant. We shall then take up the same with the concerned acquiring bank of the merchant with the documents provided by you for resolution.

Complaint number 108046/17
Tran. Date. Complaint07/11/17
Amount 4553.1
Tran amount 4553.1
Merchant name mcccitruspay nios mumbai
In 8220

We shall be treating the present complaint as closed.

In case the dispute is not settled by the merchant and you chose to address the same through the bank, along with supporting documents, we shall be registering a fresh complaint and initiate necessary action from our end.
Yours faithfully
Branch manager