[Resolved] Citrus Payment Solutions — citrus payment solutions payment not credited to kotak mahindra bank | |||
Tried to add money to my kotak mahindra 811 accout using the kotak app.. I was trying to add 5000 rupees using my sbi debit card details and otp. The payment failed showing connection timed out error but money was gone from my sbi account. I tried twice to add the money as it was an emergency, both the time same error came up and total 10k was taken from my accoount. Please try resolve this issue asap Was this information helpful? | |||
Apr 18, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 18, 2018 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
I pay nios exam form fees, enrollment number m[protected]. Named as manisha chetan shroff. Sbi ref no. - [protected]
Igacohluo5. But it not update on nios site.
Igacohluo5. But it not update on nios site.
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team