[Resolved] Citrus Payment Solutions — citrus payment solutions property tax not credited to ghmc, hyderabad

Mohammed Abdul Quddus

Address:

500015

Using 'my ghmc' app, i paid property tax to ghmc thru citrus pay for the year 2018-19 an amount of rs. 2041 on 22/04/2019 using my axis internet banking.
Transaction details are as follows
Bank : axis internet banking
Reference id : [protected]
Transaction date : 22 apr ‘19
Transaction amount : rs 2041.00
Email id : ma. [protected]@othaimmarkets.com
Mobile number : [protected]

Please find the scanned copy of bank statement as attachment indicating the amount debited.

Till now, it is not credited to ghmc.

I, therefore, request you to look into the matter and inform me the details of transaction so as to settle the issue with ghmc. If the same is already credited to ghmc, please forward me those details. If not, credit now ghmc under intimation to me.

Thanks
Mohammed abdul quddus
Alwal secunderabad
Telangana

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Apr 23, 2019

Complaint marked as Resolved

I just logged complaint to consumer complaints.in with same instructions mentioned on site and mail was forwarded by them to citrus payment solutions and same amount was credited back in my bank account

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Comments

Praveen Achalkar

from Mumbai, Maharashtra

I recharge 211 rs in the beginning of recharge completion means channel are in starting position of sun DTH it's not recharged it's very hopeless company sundirect and citrus

Citrus Payment Solutions Customer Care's response, Apr 26, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team