Citrus Payment Solutions — citrus payment solutions sbi debit card transaction to kotak bank amount not received

I have same problem like mr. Yogesh chavada.
I had open 811 saving account in kotak bank. When i funded the zero balance account with rs.20k from my sbi bank i had recieve 1e-mail msg - "thank you for using your sbi debit card 459xx7257 for a purchase worth rs20000.0 on pos kotak1194565 at citruspay kotak txn# 92xxxx9627. If not done by you, forward this email from email id registered with sbi to [protected]@sbi.co.in to block your card. You may also call[protected]".
Please help me contact id [protected]@gmail.com

Debit card 459150xx0411
Date= 01/10/2019
Amount rs20000.0
On pos kotak1194565
At citruspay kotak txn#[protected]
Transaction reference number=[protected]
Mail id: [protected]@gmail.com
Phone number=[protected]
I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[protected], kindly check the issue. Pls check & refund the amount to as same bank process & clear the issue.