Citrus Payment Solutions — comedk exam fees payment

Hello,

I was paying for my comedk exam fee and citrus payments was the gateway for the transaction. While upi payment of rs 1, 600 was processing, the citrus payment gateway site showed up a timed out message, and within 2 next secs the payment was successful from my upi app (Google pay) and even my bank's passbook shows a deduction of amount rs 1, 600 to citrus solutions pvt ltd. When i inquired about it with the comedk authorities and showed them up the screenshots and the details of transaction, they say, the payment has not reached them.
Perhaps, the amount of rs 1, 600 deducted from my bank is stuck at the citrus solutions pvt ltd. I kindly request you to check for the following transaction details and revert the amount back to my bank.

For your reference, the details of transaction are as follows:

Account Holder Name : MANJULA B
Candidate Name : VARUN M N
Ref no. :[protected]
UPI transaction ID :[protected]
Google transaction ID : CICAgKCh5YzCJg
Date of deduction : 28th March 2020 at 9:19 PM

Thank you,
Regards