Citrus Payment Solutions — complaint regarding transaction problem
181A RAJIV GANDHI NAGAR.ULAGANERI, Madurai, Madurai District, Tamil Nadu, India
GuGuhan A on Jun 13, 2019
I paid my Sundirect top up amount on Google pay to your citrus account rupees 1059 on June 12 2019 Google pay has show that I have paid to your account but it doesn't credited on Sun DTH account kindly refund my amount in Google Play account I attached my Transaction ID with paid details it was debited from my my account but it doesn't show on my Sundirect account
Verified SupportCitrus Payment Solutions Customer Care's response, Jun 13, 2019
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Citrus Support Team
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