[Resolved] Citrus Payment Solutions — customer care unit not not responded

Tabaji

from Pune, Maharashtra

Address:

411030

Dear sir,
I had contacted your customer care through toll free number on[protected]. After five minutes contact was established. I explain about my excess payment and given the details i got the reply to hold and phone was connected to music. I was holding phone for 20 minutes. Then i swineherd my phone. My complain was not sorted nor i got any reply
My complain: - bp number 50050147. I have paid by mistake excess bill on[protected] rs. 10680 however actual bill was rs. 1068. Kindly let me know what is the procedure to refund excess amount. Please refer your receipt number 0269660. Or any other facility. Thank you
T. G. Birdavade
..

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Dec 3, 2019

Complaint marked as Resolved

Verified Support

Nov 01, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team