[Resolved] Citrus Payment Solutions — failed transaction - [protected] | |
Hi there, my name is satyanarayana murthy karanam. I used myghmc app to pay my property tax of rs.6403.00. After entering all the details and choosing hdfc net banking, the amount got deducted from my bank account. However, in the end, it showed transaction failed. Tax records shows i still owe the money to the government. When i check with the bank authorities, they suggested to check with app agency. Can you please help for refund of my amount? Please find my below details. I have attached hdfc transaction snapshot. Hdfc bank account number: [protected] Myghmc ptin number: [protected] Please let me know if you need any additional details. Regads Murthy Was this information helpful? | |
May 26, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Apr 25, 2018 Citrus Payment Solutions Customer Care's response Hi, Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - M110080667820180423114432 in order to get the status at their end. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
- Rs116.00
The above payment is not credited till date.
Please do the needful.
Thanking you.
Jaideep Das
[protected]
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team