[Resolved] Citrus Payment Solutions — Failed Transaction at CITRUS- Money Debited from account and not refunded back

Ayushi948

from Gurgaon, Haryana

Address:	122002
Website:	www.citruspay.com

While making a payment of Rs. 1506 for the post of Food Analyst at FSSAI, i opted net banking payment from my YES BANK on ICICI Eazy pay, however, while my account was debited, i received a failed transaction page of citrus. I Checked my account and it was debited for Rs. 1506. I contacted Citrus, they said to contact ICICI, to which ICICI Bank(EAZY PAY) said since i did not have an account with them, they can't do anything about it.
I Called citrus back, and they said they are just payment partner and they also can't do a thing about it.
I am stuck, and left in a deadlock situation where my money is lost forever. This is Kind of agony i am going through. I have attached failed transaction page of citrus and have provided transaction details below. Please help me out to settle this issue.

Transaction details:

StatusSuccess
Date[protected]:01:17
Merchant Txn Id[protected]
Citrus Txn Id [protected]
Last Modified[protected]:04:10
Amount1506.00 INR
Merchant Name eazypay

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Dec 10, 2016

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Oct 31, 2016

Updated by Ayushi948 This also involves ICICI Eazy pay hence please coordinate with them as well. Here is their website and contact:https://eazypay.icicibank.com/
[protected]@icicibank.com

Oct 31, 2016

Updated by Ayushi948 my email id:[protected]@gmail.com

Verified Support

Nov 02, 2016

Citrus Payment Solutions Customer Care's response Hi Ayushi,

We would like to inform you that the transaction [protected] for 1506.00 INR is successful at our end and also the funds for the same has been remitted to the merchant.

In case of any issue or details regarding the transaction, we request you to get in touch with the merchant "eazypay" for the same.

For more help and assistance you can also write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team

Nov 02, 2016

Updated by Ayushi948 Hi Sir,

EAZY PAY(ICICI bank customer care) has directly denied to entertain this request as we dont have an icici bank account though we have their transaction reference. What to do as neither Citrus nor Eazy pay is owning this issue?

Date[protected]:01:17
Merchant Txn Id[protected]
Citrus Txn Id [protected]
Last Modified[protected]:04:10
Amount1506.00 INR
Merchant Name eazypay

Verified Support

Nov 09, 2016

Citrus Payment Solutions Customer Care's response Hi Ayushi,

For further help and assistance please write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team

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Comments

shanmugasundaram1962

I booked bus ticket http://www.supaatravels.com through CITRUS PAYMENT SOLUTIONS.

bank ; axis bank
amount rs. 270
INB ;[protected]
DATE ;24

money detected ticket not generated

mmann099

I made a transaction on karnatakaholidays.net through citrus gateway but the transaction failed. Money got deducted from my account. There is no way to know how the money will be refunded and whom to contact at citrus.