[Resolved] Citrus Payment Solutions — failed transaction while transferring money from hdfc debit card to kotak 811 account | |||
I wanted to transfer rs.3000 on june 15th 2018 from my hdfc debit card to kotak 811 account using fund my account option. My money got debited from my hdfc account and i didnt receive any in my kotak account.. I am attaching the message i received from hdfc.. Thank you for using debit card ending 7600 for rs.3000.00 in mumbai at kotak1194565 on[protected]:08:51:49 Was this information helpful? | |||
Jul 19, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jun 18, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team