[Resolved]  Citrus Payment Solutions — Failed Zara order payment

I was placing an order on zara india online on 26th december and had opted for payment via upi.
I then did the payment through Bhim Upi for which zara had used citrus payment gateway.
I did the transaction via [protected]@upi to [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.
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Jan 2, 2021
Complaint marked as Resolved 
Money has been refunded by the citrus pay
Verified Support
Dec 27, 2020
Citrus Payment Solutions Customer Care's response
Hi Paras,

We regret the inconvenience caused. We will check and assist you with the status soon.

Regards,
Citrus Support Team
Verified Support
Dec 28, 2020
Citrus Payment Solutions Customer Care's response
Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1880 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
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