[Resolved] Citrus Payment Solutions — fraud transaction in our customer account.
tvm, Tvm, India
Sbsbi70268 on Jul 2, 2019
On 1/7/2019 evening around 6. Pm our customer got fake call asking our customer for otp for blocking his old un used cards.in good faith our customer provided the otp. After the call he got the message of account debit.
Our customers account debited 4 times on 1/7/2019 of rs.49, 999/-.
Txn no 1. Othpg685999
So an amount of rs.1, 99, 996/- has been debited from our customer. Kindly do the needful to reverse the amount at the earliest. We already filed fir in police.
Complaint marked as Resolved Aug 10, 2019
Verified SupportCitrus Payment Solutions Customer Care's response, Jul 03, 2019
Please note that all transactions processed through the Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Citrus Support Team
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