[Resolved]  Citrus Payment Solutions — fraudulent transaction using citrus account

Address:

Mumbai City, Maharashtra

I have read the similar problem below. I am lodging this complain on my uncle's behalf. Fraudster used citrus account to take money from his account. I get the explanation of citrus that loading money requires otp and debit card number and it's the card holder's mistake that they shared the details. But, citrus also boast for analytics and bigdata. How you approved such as transaction which is coming from a card member or card number which were never used in history by that card member? Second, money belonged to a bank branch which could be at far from your customer home location. A genuine card member uses two or three card in a given year but fraudster generally uses multiple cards. Many more such variable you could be used to ascertain whether that was a genuine or fraud transaction. Use data wisely, in a way you are responsible for this fraudulent transaction. Because you provided the platform to fraudster to fraud the gullible people. Your explanation is like explanation of facebook when their platform was used for terror activity. You have to act.