[Resolved] Citrus Payment Solutions — fraudulent txn using citrus gateway

Bittu1993

from Mumbai, Maharashtra

Address:

742148

I am writing to you on behalf of my father, Dipak Kumar Roy.

This is to bring to your notice about a fraudulent txn (INR 49, 999/-), wherein his debit card (Blocked Now) was used to make a Txn using your gateway on 20/06/2019 (via fraudulent call)

Txn Details: OTHPG 420121 CITRUSPAY KOTAK MUMBAI

We have We hope you could help us in this regard.

We have registered police complaint for this issue.

Supriya Roy
roy.[protected]@gmail.com
Lalgola, Murshidabad, West Bengal, India
Phone : [protected]

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Jul 28, 2019

Complaint marked as Resolved

Verified Support

Jun 22, 2019

Citrus Payment Solutions Customer Care's response Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process

Regards,
Team Citrus