[Resolved] Citrus Payment Solutions — getting no response

RealAdityaT

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110024

I have been trying to connect with their helpline for weeks, but no response is being received from [protected]@payu.in or [protected]@payu.in. Their phone number[protected] is not reachable at the moment either.

I have a merchant account but need to change the bank and other details. I am unable to enter my gst details on the website also.

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Jan 9, 2020

Complaint marked as Resolved

Verified Support

Dec 09, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details via help.payu.in to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team