[Resolved] Citrus Payment Solutions — hp cylinder online booking unsuccessful

[Resolved] Citrus Payment Solutions — hp cylinder online booking unsuccessful

S Sobiya Haq

I made payment of 691 inr using the citrus payment gateway link received in sms after booking. However, the payment is not reflecting. I need a refund of the transaction. UPI:[protected]@okaxis UPI transaction id:[protected] Date of transaction - 26th jul Amount debited - 691.38 Phone no :[protected] Against hpgas booking no - 525798 Thanks, Sobiya Was this information helpful? No (0) Yes (0)
Sep 6, 2019 Complaint marked as Resolved Verified Support Aug 01, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team
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Comments

Sai Krishna Manchikatla

from Mumbai, Maharashtra

I have done a transaction using Paytm debit card(Rupay) to load money into Kotak savings account, money has been debited but it is not reflected into my account please help me in this regards
Here I attach transaction details in screenshot
Thank you

Citrus Payment Solutions Customer Care's response, Aug 3, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team