[Resolved] Citrus Payment Solutions — hp gas online payment debited but distributor did not receive the same | |
My hp consumer no is 634192, the booking no is 559132. I paid at http://ezpay.hpcl.co.in//ezypay//h//[protected] on 7/10/2019 616.73/- was debited at citrus pay gov mumbai mhin[protected]. I has to pay cash for the delivery of the cylinder today 9/10/2019 as the payment was not transferred to the gas distributor. Kindly process the refund. Thks Was this information helpful? | |
Oct 15, 2019 Complaint marked as Resolved Citrus support team never helped in any way... No phone call nor email. Refund was reflected in my account today. Verified Support Oct 10, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Verified Support Oct 11, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at *[protected]@payu.in* via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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