[Resolved] Citrus Payment Solutions — hpgas refill charges

NAGULAKONDA MAMILLAYYA

from Hyderabad, Telangana

Address:

500055

HPgas bill has shown RS.744.50p and citrus pay required RS.745.99p.for my consumer number 679060.The amount RS.745.99p debited from my up account. The transaction number sending by attaching screen shot. Please confirm the payment and send a receipt for the said transaction.

There was no message from you about the payment received message.

Kindly resolve the problem.

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Feb 20, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Jan 15, 2019

Updated by NAGULAKONDA MAMILLAYYA So far I have not received any response to my complaint.pl resolve the issue.

Verified Support

Jan 16, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jan 16, 2019

Updated by NAGULAKONDA MAMILLAYYA Please resolve the problem attached payment transaction I'd screen shot

Jan 17, 2019

Updated by NAGULAKONDA MAMILLAYYA Your customer service is not up to the mark.my problem is not resolved so far. And not responding to my complaint properly. Please resolve it otherwise there is no option to me complain in cyber crimes department

Please resolve the issue smoothly.

With regards.