[Resolved]  Citrus Payment Solutions — i have recharged my sun direct dth... but it is not activated

Address:Nerul.Sector36, Mumbai City, Maharashtra, 400706

Hi i have done a recharge @199rs for my sun direct dth via upi.. But it is not updated at my dth account.. But detucted from my bank (State bank of india) it still says your account is experied... And in my sundirect app the transaction details is also not updated... I have done recharge to citrus solution...
Plz guys look after this

Sundirect card:[protected]
Mobile:[protected]
Package: tamil dpo 1
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Apr 25, 2019
Complaint marked as Resolved 
Verified Support
Mar 25, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Complaint comments 

Comments

Hi made payment twice to comedk site using my hdfc bank account and both times payment failed though bank is deducted with the amount twice
Citrus Payment Solutions Customer Care's response, Mar 29, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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