[Resolved] Citrus Payment Solutions — I have recharged rs 265 for sun direct | |||
I have recharged sun direct dth through sun direct app through citrus pay using phone pe. Transaction of rs 265 is successful for citrus solutions but dth is not recharged. I want my money refunded. Transaction i'd phonepe Ax19d6e1fb2212b4b9bbd590e6eef197fe2. Citrus pay @axis bank from idibi bank account money is debited. My email i'd [protected]@gmail.com pls respond otherwise i will fail complaint using consumer act... Was this information helpful? | |||
Aug 19, 2019 Complaint marked as Resolved Verified Support Jul 19, 2019 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
I have made a payment of rs 634/- from my HDFC saving accounts on 3rd July to pay my property tax but till date payment not credited to recipient.
Payment was made on mcrohtakptax.in
No is [protected]/citruseazypay
Ref no[protected]
Payment was made on mcrohtakptax.in
No is [protected]/citruseazypay
Ref no[protected]
Citrus Payment Solutions Customer Care's response, Jul 24, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team