Submit a Complaint
Banks
Citrus Payment Solutions

[Resolved]  Citrus Payment Solutions — I'm complaining about the money deduction from my account

I place order on 22 july, 2021, from Zara. The order no. Is - [protected], name - Dharmesh . I paid 1780 rs via gpay, after few hours i received the mail of order cancellation due to payment time out. I contacted to zara team, they said they didnt receive any payment. The amount is deducted from my account.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 29, 2021
Complaint marked as Resolved 
Verified Support
Jul 24, 2021
Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus Id, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Jul 25, 2021
Updated by Anjali Mrinal Here i am attaching the transaction details with scan copy of bank statement.
Order no. - [protected]
Name - Dharmesh kumar
Date of the transaction - 22 july 2021 11:40am
Amount - 1780 rs

Jul 27, 2021
Updated by Anjali Mrinal Email id - [protected]@gmail
Com
Verified Support
Jul 27, 2021
Citrus Payment Solutions Customer Care's response Hi,

We will check with our team and update you on the status soon.

Regards,
Citrus Support Team
Jul 29, 2021
Updated by Anjali Mrinal What is the update about my refund? When will i get my refund back?
You don't even have customer care no.
Verified Support
Jul 29, 2021
Citrus Payment Solutions Customer Care's response Hi,

Please note that, funds received for CTX - UPI[protected] and we had processed refund on 27.07.21 with RRN[protected].

Regards,
Citrus Support Team
Complaint comments 
1 Comment

Related Citrus Payment Solutions reviews

[Resolved]Citrus Payment Solutions - Citrus Payment Solutions ticket booking Return back money[Resolved]Citrus Payment Solutions - Citrus Payment Solutions Return back money[Resolved]Citrus Payment Solutions - Online payment successfully completed but recover is not receive1[Resolved]Citrus Payment Solutions - Regarding DMRC smart card recharge[Resolved]Citrus Payment Solutions - Online failed payment
View all 2969 Citrus Payment Solutions Reviews

Comments

Here i am attaching the transaction details with scan copy of bank statement.
Order no. - [protected]
Name - Dharmesh kumar
Date of the transaction - 22 july 2021 11:40am
Amount - 1780 rs

Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    View all 2969 Citrus Payment Solutions reviews & complaints
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information