[Resolved] Citrus Payment Solutions — kotak bank amount not received from sbi debit card transaction

vlreddy1994

from Mumbai, Maharashtra

Address:

1-16,PRASANNAYAPALLI, ENGG COLL POST, Anantapur, Andhra Pradesh, 515002

My SBI Debit card transaction to Kotak bank amount Rs.1000 transferred,

but this amount not credited to my kotak saving account,

Transaction ID: INV79cao2c658

Transaction Date on 15:08:2019,
Time:8:31pm
By debit card OTHPG 715815 CITRUS PAY KOTAK MUMBAI

I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account CRN No[[protected]], kindly check the issue, account holder name Lokeswar reddy
http://sabio.kotak.com by citrus pay

Pls check & refund the amount to as same bank proces & clear the issue.

+1 photos

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Sep 22, 2019

Complaint marked as Resolved

Verified Support

Aug 19, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team