[Resolved] Citrus Payment Solutions — mala_saha_failed_tramsection_refund_request

MALA SAHA

from Ranaghat, West Bengal

Address:

732142

Sir/Madam,
With profound respect I Mala Saha hereby sadly inform you that last date of 04.07.2018 I registered
the second(2nd) year admission with Rs.6010.00 admission fees. Due to 1st failed transaction
I repeat the next payment, but one of the payment was successful and other failed. Now the issue is,
last failed transaction amount still not credit on my account.

I therefore request you to.please look after the failed transaction issue and refund my amount as soon as possible.

Enroll No.: [protected]
Ref No.: D[protected]
Name: MALA SAHA
M/Name: ANJALI SAHA
F/Name: SUKUMAR SAHA

Address:
VILL-BACHAMARIGOVT.COLONY,
P.O.-BACHAMARI,
P.S AND DIST-MALDA,
PIN: 732142
West Bengal(WB)
MALDAH,
District: MALDAH
State: West Bengal (WB)
UDISE: [protected]
Phone: [protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi Mala,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team