[Resolved]  Citrus Payment Solutions — mlsu exam form fees not submitted but payment was detected

Sir i filled mlsu exam form first year. At the time of payment the amount of rs. 3288.42 was deducted in my bank account with citrus order no. [protected]. Till date the amount was not refund in my bank account. I contact with my bank that status was shown this payment was submitted in mlsu e collection account hdfc. Sir plz resolve my complaint.

Name - vinod gameti
A/c - [protected]
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Jan 15, 2020
Complaint marked as Resolved 
Verified Support
Dec 05, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details via help.payu.in to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Verified Support
Dec 10, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details via help.payu.in to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Complaint comments 

Comments

I’ve placed an order for zara but my money is deducted from citrus solution pvt and the zara team didnt recieve any money from my side but i’ve sent my money through bhim upi to citrus solution pvt ltd .So it’ll be much better if you return back my money as soon as possible.Please do return it at the earliest or strict action will be taken

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