[Resolved] Citrus Payment Solutions — money deducted but didnt received buy site

Param Dhillon

Address:	Zara India
Website:	ZARA India

Hi there,

Actually, I’m writing this complaint for deduction of money from my account but didn’t received by the brand (Zara). I ordered something from Zara and i made a UPI payment through Citrus and the payment wasn’t completed but i got message from my bank that money is deducted. So please kindly return my money to my account. I will attach proof of deduction with this msg.

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Aug 6, 2021

Complaint marked as Resolved

Verified Support

Sep 03, 2020

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 01/09/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus