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[Resolved]  Citrus Payment Solutions — Money deducted from account but Zara says payment has not been received.

I was placing an order on zara india online on 4th October 2020 and had opted for payment via upi.
I then did the payment through phonepe for which zara had used citrus payment gateway.
I did the transaction via state bank of India
and money got debited from my account but zara did not receive the amount. Transaction id AXI7180918aae894f369716ee9a9f158c5e
So zara cancelled the order from their side.
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

Money deducted from account but Zara says payment has not been received.
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Complaint marked as Resolved Oct 11, 2020
I got the refund
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    Customer satisfaction rating
    67%
    Complaints
    1925
    Pending
    162
    Resolved
    1238
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
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