Citrus Payment Solutions — Money deducted zara

I have made a payment to zara via citrus and the money got deducted cia google pay and it is successful but my order got cancelled because they didn’t receive any payment. Please look into that asap
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Verified Support
Aug 18, 2021
Citrus Payment Solutions Customer Care's response
Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 1280 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
Aug 18, 2021
Updated by Rashi Kumawat
Hi team someone called from citrus customer service and he was asking that i hve to maintain 20000 rs balance in my account to get my refund back and i have to pay to some women.

This was the number from i got the call [protected]
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