[Resolved] Citrus Payment Solutions — Money got debited but Purchase shows Payment Pending on Zara | |
Hello, I’ve placed an order on 14th of May on Zara. Opted for UPI payment - got redirected to Citrus payment solutions gateway and made the payment from phone pe app. Money got debited from my account but the status of the purchase shows pending payment . Please let me know if the order and payment is successful else if it is unsuccessful kindly initiate the refund. Txn ID: T2105142229029232557345. Kindly resolve at the earliest. Was this information helpful? | |
May 19, 2021 Complaint marked as Resolved I’ve got the refund. May 15, 2021 Updated by rayapati lusture Zara has cancelled order from their side. Kindly initiate the refund. Verified Support May 16, 2021 Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.• PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used May 16, 2021 Updated by rayapati lusture Done the transaction via UPI Id : [protected]@ybl Transaction Date: 14th May ‘21 Amount: 1, 470.  Verified Support May 17, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1470.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
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