[Resolved] Citrus Payment Solutions — money not credited | |||
On 18 dec 2017, i transferred 3000 rupees from citrus wallet to my bank account but till today (Means upto 23 dec 2017) i haven't received any information about my money. My experience with citrus is worst. This is my first and last use of citrus account. I will recommend everyone go with different app. As they (Citrus) don't have citrus customer care executive people because when you call customer care computer will tell you that all executive are busy will different customer and automatically phone will disconnect. So strongly i am disappointed with this app. Was this information helpful? | |||
Apr 28, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 17, 2018 Citrus Payment Solutions Customer Care's response Dear Ashwani, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
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