[Resolved]  Citrus Payment Solutions — money paid successful but order not successful on zara. payment through citrus payment solutions google pay upi

Hi citrus pay,

Yesterday, 31st august, 2020, i placed an order for rs 4280/- on zara official website. Made payment through citrus payment solutions on google pay upi.

The transaction was successful, however, the order was still pending because of the payment not done and it finally got cancelled. It been 1 day and the payment is still deducted. I am attaching the screenshots of google pay payment with my bank transaction statement. I request you to refund it to my account. I contacted zara. And they say to talk to your regarding this.

I am expecting a quick reply from your end. I have tried to reach you multiple times. I am expecting a solution from your end.

Please find the attachments below. This was all the information that i have.
All the necessary information is shared here.

Please note i am unable to contact you through help. Payu.in. I have sent you several emails yet none responded. Please reply on priority.

Shweta.