[Resolved]  Citrus Payment Solutions — Money Rs. 3073 debited from SB A/C No. [protected] on 12/8/20 but not paid to quarter concerned.

Address:

A 506 Indraprastha Landmark, Mahanagar, Lucknow 226006

Dear Sir/Madam

On 12/8/20 I had to pay Rs. 3073 through NEFT to LUCKNOW NAGAR NIGAM as House Tax from my above mentioned SB Account maintained in Aliganj branch. The amount was debited from my sb account and transferred to INB I-Collect [protected] IGAJEDDE but not credited to Lucknow Nagan Nigam till date. As a result I could not pay the house tax and also as such could not get the paid receipt. The amount stands debited from my sb account.

You are therefore requested to get this amount Rs. 3073.00 transferred to INB I- Collect vide details given above credited back to my account so that I can again remit this money to Lucknow Nagar Nigam as my house tax to be paid.

2. The details of the payment given is verified by the SBI customer care who reported that the transaction is successful and monet has been remitted to the merchant's account as per details given below i.e. merchant txn, citrus txn id, source, amount etc.
3. Kindly revert back the amount Rs. 3073 to my S/B A/c No. [protected] with SBI Aliganj Branch Lucknow and oblige intimating me the action taken by you at the earliest.
4. It is over 8 days since the money is lying in merchant's account and may kindly be credited back and obliged.
Thanking you.
Yours sincerely
Prof. Dr.Minakshi Shrivastava
Prof. Dr. Magan Bihari Shrivastava
Mobile No. [protected]
Email id: [protected]@yahoo.com

----- Forwarded Message -----
From: AGM CUSTOMER SERVICES LHO LUC
To: [protected]@yahoo.com
Sent: Tuesday, August 18, 2020, 03:54:29 PM GMT+5:30
Subject: Fw: FW: Reversal of debited Rs. 3073 from SB A/C No. [protected] dated 12 august 2020 which did not [ ref:_00D7F7CcNE._5002u5ySbp:ref ]

Dear Sir,

Reply for your info.

भवदीय

सहायक महाप्रबंधक
भारतीय स्टेट बैंक
ग्राहक सहायता प्रकोष्ठ

स्थानीय प्रधान कार्यालय

लखनऊ

From: Banksupport
Sent: Tuesday, August 18, 2020 1:55 PM
To: MANAGER ALTERNATE CHANNELS & PAYMENTS DEPARTMENT LHO LUCKNOW
Cc: SBI 50826 ; AGM CUSTOMER SERVICES LHO LUC
Subject: RE: FW: Reversal of debited Rs. 3073 from SB A/C No. [protected] dated 12 august 2020 which did not [ ref:_00D7F7CcNE._5002u5ySbp:ref ]

Warning: This email is not originated from SBI. Do not click on attachment or links/URL unless sender is reliable. Malware/ Viruses can be easily transmitted via email.

Hi Team,

Thank you for contacting us!

The said transaction is successful and the funds have been remitted to the merchant’s account.

Below are the details for your reference.

General
Transaction TypeSALE
StatusSuccess
Date[protected]:53:11
Merchant Txn Id[protected]
Citrus Txn IdOL[protected]
Source CTX[protected]
Last Modified[protected]:54:41
Amount3073.00 INR
Merchant Nameeazypay
Customer Detail
Name
[protected]@eazypay.in
Phone No.
Address
UPI Handle
RemarkICL~222944~[protected]
Payment Detail
Payment ModeNet Banking
Bank NameSBI Bank
Card No.
Card Name
Card Type
Expiry
Issuing Bank
Issuing Bank Country
PG Response
Payment GatewayCitrus Plus (NB)
Auth Id CodeIGAJEDDEI9
Issuer Reference No.[protected]
PG Transaction Id[protected]
Response Code0
MessageSUCCESS

Thanks and Regards,
Manoj Pawar
Bank Support Team

[protected] Original Message[protected]
From: MANAGER ALTERNATE CHANNELS & PAYMENTS DEPARTMENT LHO LUCKNOW [inb.[protected]@sbi.co.in]
Sent: 18/8/2020 1:20 pm
To: [protected]@payu.in
Cc: agmcustomer.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in
Subject: FW: Reversal of debited Rs. 3073 from SB A/C No. [protected] dated 12 august 2020 which did not credit to LNN.

????? ?????/??????,

Please refer trail mail,

Customer a/c [protected] debited but merchnat not credited

Please arrange to provide the status

EchequeNo

MerchantRefNo

Amount

MerchantCode

TransactionDate

AccountNo.

BranchCode

Status

Description

IGAJEDDEI9

[protected]

3073.00

CITRUS_ICOLEDU

[protected]

[protected]

50826

Success

Completed Successfully

????,

??????? ??????? ?????? ???,

?????? ????? ????,

?????? ??????? ?? ? ?????? ?????,

??????? ?????? ????????,

???? -226001.

?-??? : inb.[protected]@sbi.co.in

??????:[protected]

From: AGM CUSTOMER SERVICES LHO LUC
Sent: 18 August 2020 13:11
To: SBI 50826 ; cmcsacr1 zolko ; AGM REGION 1 ZO LUCKNOW ; MANAGER ALTERNATE CHANNELS & PAYMENTS DEPARTMENT LHO LUCKNOW
Subject: Fw: Reversal of debited Rs. 3073 from SB A/C No. [protected] dated 12 august 2020 which did not credit to LNN.

Dear sir,

Please look into the issue as per the trail mail and arrange for an early resolution.

?????

????? ??????????
?????? ????? ????
?????? ?????? ????????

??????? ?????? ????????

????

Ph –[protected], 2295391, 2295395,

From: Magan Shrivastava
Sent: Tuesday, August 18, 2020 11:12 AM
To: AGM CUSTOMER SERVICES LHO LUC ; contactcentre ; [protected]@sbi.co.in ; Customercare
Cc: [protected]@yahoo.com
Subject: Reversal of debited Rs. 3073 from SB A/C No. [protected] dated 12 august 2020 which did not credit to LNN.

Warning: This email is not originated from SBI. Do not click on attachment or links/URL unless sender is reliable. Malware/ Viruses can be easily transmitted via email.

Dear Sir/Madam

On 12/8/20 I had to pay Rs. 3073 through NEFT to LUCKNOW NAGAR NIGAM as House Tax from my above mentioned SB Account maintained in Aliganj branch. The amount was debited from my sb account and transferred to INB I-Collect [protected] IGAJEDDE but not credited to Lucknow Nagan Nigam till date. As a result I could not pay the house tax and also as such could not get the paid receipt. The amount stands debited from my sb account.

You are therefore requested to get this amount Rs. 3073.00 transferred to INB I- Collect vide details given above credited back to my account so that I can again remit this money to Lucknow Nagar Nigam as my house tax to be paid.

I shall feel obliged for prompt action as it is already a week passed with no response.

I had earlier lodged complaint with no action so far hence this grienance with customer care.

Thanking you.

Yours faithfully,

Prof. Dr. Minakshi Shrivastava

A-506 Indraprastha Landmark

Mahanagar, Lucknow-226006

Mobile: [protected]

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